FAQs

 

Frequently Asked Questions (FAQs) | Your Parcus Fashions Experience

We know that purchasing premium luxury wear is an investment in your personal style, and we want you to feel completely confident at every step. Below are the answers to our most common inquiries.

Q) How do I place an order for my new outfit? Curating your wardrobe is an effortless experience:

  1. Browse our collections and click "Add to Cart" on the pieces that speak to you.

  2. Click the Cart icon at the top right of your screen.

  3. Review your selected items and quantities to ensure everything is perfect.

  4. Click "Checkout" to proceed.

  5. Enter your shipping details and contact information.

  6. Select your preferred shipping method.

  7. Choose your secure payment method.

  8. Click "Complete Order" to finalize your purchase and prepare for your stunning new look!

Q) How long will it take for my luxury pieces to arrive? We know you are excited to make your entrance.

  • Domestic (Pakistan): Standard delivery takes between 3 to 8 working days.

  • International: Global deliveries typically arrive within 6 to 10 working days.

  • Note for Exclusive Launches: Due to high demand for new arrivals, please allow 10 to 15 working days for domestic orders, and 12 to 20 working days for international orders.

Q) What are the shipping charges?

  • Within Pakistan: We are delighted to offer FREE delivery on all domestic orders!

  • International: Shipping and handling costs for global orders are calculated dynamically at checkout based on your exact location.

Q) Do you offer cash refunds? Yes, your absolute satisfaction is our priority. Unlike many luxury boutiques, Parcus Fashions proudly offers cash returns within 7 days of purchase, provided the outfit is unworn, unwashed, and has all original tags intact. (Please refer to our full Return & Exchange Policy for complete terms and conditions).

Q) Can I exchange my outfit if I need a different size? Absolutely. We want your outfit to fit you flawlessly. We offer a seamless 7-day exchange process for all domestic orders to ensure you get the perfect size.

Q) How can I contact your styling and support team? We offer VIP customer care via call and WhatsApp. Reach out to us directly at: 0322 3308381

Q) Can I pay using Cash on Delivery (COD) for international orders? To ensure the secure and swift processing of global shipments, we do not offer COD for international orders. We require advance payment via our highly secure internet banking options (Visa, Mastercard, or direct Bank Transfer).

Q) What are the specific terms for international orders? We love bringing Parcus Fashions to our global clientele! Please keep these few details in mind when ordering internationally:

  • Payment: Advance payment is required (No COD).

  • Delivery Time: Expect your beautiful pieces in 6 to 10 working days.

  • Shipping Costs: Calculated automatically at checkout based on your delivery country.

  • Taxes & Duties: Any customs duties or import taxes mandated by your local government are the responsibility of the customer.

  • Final Sale: To uphold our quality control across borders, we do not process returns, refunds, or exchanges on international orders.